Start a New Claim
Royal Insurance policy holders file claims via the Management Center website.
Simple, Fast Claims Handling
We make the claims process fast and hassle-free. Just file your claim and we will start processing your claim immediately. You will be assigned a dedicated, experienced claims representative to answer any questions you may have. Contact us on info@royalinsurance.co
Partner noteCheck Claim Status
Royal Insurance policy holders can check their claim status via the Management Center website.
Claim Forms
contact us to request the form.
Claim Instructions
Follow our clear and concise claim instructions below.
Claims Instructions... Simplified
When a shipment is lost or damaged, we are here to make the process as simple as possible. Once you file a claim we will send you a detailed list of next steps. We typically request the following:
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If your shipment has not arrived at the intended destination, contact the shipping carrier and ask if they can locate it by filing a tracer.
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Complete our claim form and provide all required documents within 5 days from the date of shipment.
- Some packages that are yet to be delivered will require a waiting period to give the shipping carriers time to complete the delivery.
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Provide the following supporting documents:
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Copy of original invoice/receipt to/from the recipient.
- If the claim is for damage please describe the damage. If repairs are possible, include the cost of the repair from disinterested 3rd party. If repairs are NOT possible, include the salvage value.
- If the claim is for damage, photos and inspection may be required. Retain all packaging material and damaged goods in its original form as received. DO NOT FAX PHOTOGRAPHS.
- Verify the claim (loss or damage) using our online verification service.
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Copy of original invoice/receipt to/from the recipient.
That's It! Remember, all documents can be submitted electronically and we provide a clear, detailed list of what is needed.